FAQs

Utility Billing and Payments

• Can I change my billing due date?

  Due to our limited staff and resources, all of our customers are billed together and have the same due dates as set by City Council. Bills are sent to customers in the beginning of odd-numbered months, and are due on the 10th of the following even-numbered month. If you're struggling with the due date, you may consider prepaying half of your bill when you receive it in order to reduce the amount owing on the due date.
   

• Can I enroll in paperless billing?

  The City does not currently offer paperless billing, but customers who sign up on our online billing and payment system can choose to receive e-mail copies of their bills in addition to the hard copy.

• Does the City offer an equal pay program?

  Unfortunately, the City is not able to offer an equal pay option. Customers are welcome to make extra payments to reduce the amount owing on a due date. As long as the balance has been paid in full by the due date, there would be no penalties assessed.

• How do I stop the billing for my property?

  If you've sold your property, call the Finance Department at 360-834-2462 two days prior to the closing date to prompt a final meter read and the generating of a closing bill. Your billing will cease on the date the deed was legally recorded with Clark County.

  If you're a tenant, and you will be vacating the property, you will need to work with the property owner to pro-rate the utility bill through your move-out date. The City does not perform meter reads or generate final bills for tenant changes.

  If you only wish to have services turned off, please call the Finance Department at 360-834-2462 to request that water be turned off. Please keep in mind that billing for service does not stop when service is off, as base fees pay for maintenance of the system that makes service available even when not in use.

  The City charges a fee to turn service off to a property; however, there is no fee when you wish to reconnect service. If the turn off is done to allow repairs to be done at the property and is restored on the same day, there is no fee charged. Please keep in mind that there will still be charges accruing at the property that must be paid by the due date to avoid penalties.

• How often does the City bill?

  The City bills all residential customers every two months. Billing cycles run from the first of an odd-numbered month to the last day of the following even-numbered month, i.e. January 1st to February 28th.

• I paid my bill late, is that going to affect my credit?

  The City does not report late payments to a credit agency.

• Why is my name not on the bill if I live here/Why is my name on the bill if I don't live there?

  In the City of Camas, the owner of a property is the City's customer at all times. We are unable to put a tenant's name on a billing. If the owner has made arrangements with the tenant to be responsible for the bill, we do have provisions that will allow the bill to be mailed to the property under the owner's name/occupant. If you are a property owner and you wish to pursue this option, please carefully review our Utility Billing Agreement to determine if this arrangement will work for your situation.

  If you are a new property owner, and you have not yet seen the bill, or if you sold your property and are still receiving bills, please contact the Finance Department at 360-834-2462 immediately so that appropriate steps can be taken to correct this situation. Keep in mind that per Camas Municipal Code 13.44.040, the seller of the property is required to notify us 2 days prior to the closing date, or be held responsible for all billing up to the point the City receives notice of the ownership change.